Frequently Asked Questions

What safety and sanitation precautions are you taking?

• Additional hand sanitizing stations placed throughout the center
• Wipes, microfiber cloths and sanitizer spray conveniently located throughout the center to clean equipment after use
• Equipment spacing to ensure adherence to social distance, equipment blocked off.
• Scheduled disinfection of equipment and high touch areas throughout the day
• Social distance markings to assist with general awareness
• Signage throughout the center to serve as reminders to wash hands, wipe down equipment, and be mindful of spacing
• Member screening at entry

Will the pools be available for use?

• Per state mandate, all pools will be closed. We will continually monitor CDC guidelines to provide updates regarding the opening.

Will the Sauna, Steam Rooms, and whirlpool be available?

• The sauna, steam rooms, and whirlpool in the Men’s and Women’s locker room will be closed. We will continually monitor CDC guidelines to provide updates regarding the opening of the saunas, steam rooms, and whirlpool.

Will members be required to wear mask?

• Yes, members are required to wear mask.

Will there be Group Exercise classes, Personal Training, Swim Lessons or Massage when you re-open?

• Group Exercise classes will not be available during phase 1. Personal Training and massage will resume with anticipation of start date on June 1^st.

What will be hours of operation be for the center?

• Monday to Friday 6 a.m. – 7 p.m.
• Saturday and Sunday 8 a.m. – 5 p.m.

Will the showers be open?

• Showers will be closed during phase 1 due to social distancing and no towel services available.

Will the FitKids area be available?

• Upon re-opening, the FitKids will be closed. We will keep you all informed via email and social media as to when we will resume ancillary services and classes.

**Any of the above mentioned could be extended to meet updated CDC guidelines or state mandates.

Learn more about MercyOne Health & Fitness Center at the Member Services desk, call (515) 226-9622 or complete our contact form.